A couple weeks ago I blogged about a finding from an eVoc Insights study, where 63% of online shoppers are more likely to buy from sites with ratings and reviews.

There is another interesting finding in this study…

25% of online shoppers ACTIVELY (over 76% of the time they shop) seek out product reviews before they make a purchase.

73% of shoppers seek out ratings and reviews 25% or more. And so on. See the graph below.

 

 

I did some math with the numbers shown in the graph above. If you take the % of people from each piece of the pie X the average % of the time they seek out reviews, it concludes that online shoppers will seek out reviews for 48% of their purchases

What does this mean? 

First, and most alarming, it means that if you don't have reviews, 48% of your visitors have to leave your site before making a purchase because they are seeking reviews before purchase.  

One of the places they're going to get reviews is your competitor, Amazon. Notice on the graph that 25% of those who seek out reviews go to Amazon to check them. If you are a retailer (relevant to Amazon's categories who does not have reviews, you are giving up 12% of your highly considered shoppers to Amazon (25% X 48% = 12%).

According to a shop.org study, 56% of consumers still start their shopping on a retailer site. So it's not too late to keep them there!

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