Nearly every month we come out with new features on our Ratings and Review Platform. Among several new features, I will highlight these two:
Client Response System
When customers write a review, the client response system enables clients to post a response. So, for example, if a customer who writes a review posts a question or something that needs more clarity the client can respond directly.
Pros and Cons
As optional fields clients can enable customers to write product pros and cons. These words serve as keywords or tags on a review, and also allow readers to quickly view the reasons a reviewer likes or dislikes a product. Eventually, these pros and cons can be grouped and feed search and navigation paths, plus search engine optimization through Bazaarvoice Review Landing Pages.