This is not a client, but interesting story…
Bad Customer Reviews Makes for More Business for Villarenters.com
RUTLAND, England–(BUSINESS WIRE)–June 7, 2006–"The housekeeper punched me in the face"
"The place was dirty"
"The owner kept arriving at the property unannounced"
"Although there were 4 beds there wasn't room for 4 eggs in the frying pan"
Every day self catering rental specialists Villarenters.com validate the reviews from renters returning from their holiday, these are checked against the booking and approved for publication providing they are not personal.
Managing Director Tim Coulton says "Many of our owners didn't like the open approach at first but as they have a right of reply it has become both a true reflection of their property and an opportunity for them to improve it – renters visiting our site see the bad reviews and then feel they can really trust the good ones and book a property with confidence."
"We are different from most sites that private owners advertise with in that we provide our owners with an online bookings system – this means we know who is staying at a property"
The Villarenters reviews, combined with an index score that reflects the owners performance, ensures renters really can trust that a property is 'luxury' and that they will have a great holiday if other renters have said the same…they can see also from owners replies that minor issues and irritations have been fixed.
So check out the thousands of privately owned properties on www.villarenters.com web site : look for the customer ratings (over 50% of properties have a review) and although you may have to scramble your eggs to fit in the pan – you can make sure you won't get punched in the face!