I am very excited about joining the Bazaarvoice team as the VP of Client Services. Coming from a medium-sized software company that went public in 2003, Callidus Software, I was attracted by the impressive value that the Bazaarvoice solution delivers to clients and the market potential for this type of SaaS solution. While working at Callidus for over 5 years, I had the opportunity to manage a large worldwide team of Technical Support Engineers working at call centers in Sydney, London and Austin, as well as at various client sites, and a team of professional instructors/course developers that developed and delivered over 30 training courses.  Combined with my prior startup experience at InfoGlide Software and PACE Consulting, I have the ideal background to build a large, scalable Client Services organization for Bazaarvoice focused on successfully implementing new clients and providing the support and strategic services they expect.  One of my first tasks in this role has been to talk with our existing clients and gather feedback from them. The following unsolicited quote from the Director of Marketing at Burpee impressed me the most:

“…you guys are awesome…I wish I could have BV be my vendor for EVERYTHING!”

This tells me that Bazaarvoice not only has a great product, but that we are delivering outstanding service to our clients as well. The client services team is comprised of implementation engineers and project managers, community managers and content reviewers, all of whom are focused on client success and satisfaction.  They work very hard to exceed our client’s expectations, not just meet them.  And they are doing an excellent job.  The biggest challenge for us right now is keeping up with the fast pace of new sales and the increasing number of concurrent implementations. Keeping up with the demand is a good problem to have and we will continue to grow to handle this demand. After all our mission is to ensure rapid, successful implementation services along with value added support and strategic services that exceed our client’s expectations and result in loyal, lifelong clients.If you have any questions or suggestions for me, please feel free to contact me.

I look forward to being a part of the Bazaarvoice community!

Wayne

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