Bazaarvoice CEO Brett Hurt on CNNIt was an exciting day on Tuesday at Bazaarvoice when CNN’s Tom Foreman came to visit. His series “Building up America” focuses on towns and companies that have proven “recession proof.” Bazaarvoice has been fortunate enough to be successful in these tough times, and part of that success comes from our stay-at-home workforce of content moderators.

Our moderation team has played a key role in protecting our clients’ brands. As Brett says in the video, moderators are not “editors”; instead, they read every single piece of user-generated content and ensure that it would meet a brand’s requirements for appropriateness. This lets brands be transparent – showing positive and negative feedback that stays on topic and is useful to shoppers. This unique team of pros sets us apart from all other providers’ moderation processes, and they’re a key part of the team.

We arrived in the office this morning to over 35 voicemails waiting from people around the country interested in moderator positions, and the phone won’t stop ringing. We’ve also seen a spike in our web traffic since the piece aired.

Check out the video!

13 Responses to “CNN features work-at-home moderators”

  1. Hi Nick, thanks for reading.

    Our moderators follow the Bazaarvoice authenticity policy as well as guidelines set by the client. You can learn more about our policy here: http://www.bazaarvoice.com/trustmark/

    Comments are never edited or deleted based on differences of opinion or poor experiences with the product in question. Moderators look for fraudulent reviews, inappropriate language, references to competitors, and other policy violations. There is no thought-policing.

    Thanks for your comment!

  2. Need to add they are completely incompetent and need to be reigned in. Their job is to ensure civil discussion, NOT act as a form of thought police. I’ve seen countless comments that are written professionally and thoughtfully…only to be Deleted or censored.

  3. ToleranttoLiberty

    These CNN moderators are not so politically correct. They take sides, sign in as their own characters, and delete anything they please…even if the comments deleted do NOT violate the code of conduct. This moderating garbage is how they come up with their bogus polls. Whenever a touchy subject is introduced, CNN hopes the subject will entice the flies to swarm to the pile of sh**. Moderators have been known to delete extreme liberal or conservative views in bunches, thus equating the end result with thousands of leftover comments that merely point to a certain political agreement & direction. You will notice within days that CNN states in News headline that the remaining points to the topic…we’re the opinion of the majority.
    The days of a REAL News reporting organization are over.
    CNN has become nothing more than trash talk with a few genuine topics.

  4. ToleranttoLiberty

    These CNN moderators are not so politically correct. They take sides, sign in as their own characters, and delete anything they please…even if the comments deleted do NOT violate the code of conduct. This moderating garbage is how they come up with their bogus polls. Whenever a touchy subject is introduced, CNN hopes the subject will entice the flies to swarm to the pile of sh**. Moderators have been known to delete extreme liberal or conservative views in bunches, thus equating the end result with thousands of leftover comments that merely point to a certain political agreement & direction. You will notice within days that CNN states in News headline that the remaining points to the topic…we’re the opinion of the majority.
    The days of a REAL News reporting organization are over.
    CNN has become nothing more than trash talk with a few genuine topics.

  5. This is yet another great news for moms that are looking to work at home! Hopefully, the correspondents will live up to the standards of the CNN company though.

  6. Richard,

    Thanks for the interest. It is a very popular position. All our jobs are posted at http://www.bazaarvoice.com/jobs. The content moderation position is listed under Client Services. We are not currently hiring for that position but there are lots of other great jobs available here.

    Thanks,
    Deborah de Freitas

  7. Richard,

    Thanks for the interest. It is a very popular position. All our jobs are posted at http://www.bazaarvoice.com/jobs. The content moderation position is listed under Client Services. We are not currently hiring for that position but there are lots of other great jobs available here.

    Thanks,
    Deborah de Freitas

  8. Richard,

    Thanks for the interest. It is a very popular position. All our jobs are posted at http://www.bazaarvoice.com/jobs. The content moderation position is listed under Client Services. We are not currently hiring for that position but there are lots of other great jobs available here.

    Thanks,
    Deborah de Freitas

  9. I want to work as a work at home moderator. I looked at bazaarvoice’s website. How do I apply? I am very interested in this.
    Thanks!

  10. Isn’t it amazing when an amazing idea is profitable while also helping others? This type of true social entrepreneurship is a rare thing, and that’s why CNN saw fit to cover it. Congratulations, y’all!

  11. Isn’t it amazing when an amazing idea is profitable while also helping others? This type of true social entrepreneurship is a rare thing, and that’s why CNN saw fit to cover it. Congratulations, y’all!

  12. Isn’t it amazing when an amazing idea is profitable while also helping others? This type of true social entrepreneurship is a rare thing, and that’s why CNN saw fit to cover it. Congratulations, y’all!

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